Thanks for shopping on Stickheads.
If you're not entirely satisfied with your products, we're here to help.
You have 21 calendar days to return your item from the date you received it.
To be eligible for a return, your item must have no personalization, be unused, unworn and in the same condition you received it.
You need to have the receipt or proof of purchase for your item as well.
**NOTE: All items that are personalized or customized by a customer choosing colours for different parts of the item and/or adding text are final sale with no exchanges or refunds. If we make a mistake with your requested personalization, we will happily send a new item at no cost to you.**
We can ship to most address in the world, but there are some international destinations that are beyond our shipping range.
Orders from within Canada are sent by Canada Post - either regular mail (no tracking number is provided) or Expedited Mail - depending on the weight of your order. Delivery times are usually 2 - 10 days depending on your location and type of mail service.
Orders from the United States are shipped with USPS through Chit Chats, a Canadian company that delivers orders directly into the USPS mail system. A tracking number is available for all orders to the U.S. and delivery time is generally within 3-5 days depending on your location. For large team orders, shipping may take up to 9 days due to the size of the shipping container.
International orders are shipped through Chit Chats who clear customs and deliver your package to their partners (USPS or Ascendia) who hand off the package to your local regional postal authority for delivery to you. A tracking number will be provided. Please allow up to 21 days for your international package to arrive.
Shipping is free to Canada and the U.S. for orders over $100CDN and internationally for orders over $150CDN.